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In order to contract water service with the City of Cocoa, documentation of Ownership or Tenancy must be provided. Please see the Requirements to Start Service page for a detailed list of required documents. Please see below for a quick-reference guide on starting service.
Owners with current active service or owners who have had service within the last twelve (12) months:
Owners new to the City of Cocoa Water Distribution System or previous owners who have not had active service within the last twelve (12) months:
Beneficiaries, Trustees, Agents, and Property Managers
You may email your application, IDs, and supporting documentation to firstname.lastname@example.org. You may fax to (321) 433-8408 or you may mail in your application to: City of Cocoa, Customer Service Division, 65 Stone Street, Cocoa FL 32922. You must follow-up by calling customer service at (321) 433-8400 or via email, if you have not received a response within two (2) business days.
Should you have additional questions, please contact Customer Service at (321) 433-8400.
A $30.00 non-refundable fee will be charged on the first month's bill.
The outstanding balance (current charges plus previous charges) must be paid in full before service shall be restored per Florida Statute Chapter 159.18 and City of Cocoa Ordinance Code. Payments can be made by phone (321-433-8400) press option 1, online www.cocoafl.org or by visiting the office Monday - Friday 8:00 am - 4:30 pm. A $50.00 non-payment processing fee will be applied to your account. Service reconnection may not be guaranteed the same day and must be scheduled by contacting our office once full payment of the account balance is made. Service reconnection outside normal business hours is prohibited.
Several different payment options are available, such as:
If a payment is not received before the due date and the next bill generates prior to the late fee assessment, the late fee will appear on the next monthly statement.
You should receive your bill approximately the same time each month. You may call Customer Service at (321) 433-8400 to inquire about your balance or log onto our website www.cocoafl.org and view your bill through our third party payment processor. Please note: Failure to receive a bill or delinquent notice will not avoid interruption of service if payment is not received.
All residential water deposits are refunded after one year of good payment history. Cocoa, Cape Canaveral, Rockledge and Brevard County refund residential sewer deposits after one year of continuous good payment history.
The meter reader often uses a small hand shovel to move dirt to the side of the glass meter face to obtain a read. This dirt falls back over the meter face after reading is complete and when the lid is closed. If the meter is under water, the meter reader uses a hand pump to pump the water out of the meter box until the meter face is clearly visible.
City of Cocoa Utilities Department owns the meter and the backflow prevention assembly as well as the pipe connection to the meter from our side of the main line system. The property owner owns the piping from the outside of the backflow prevention assembly into their dwelling and is responsible for repairs and maintenance.
Irrigation is prohibited between 10a.m. and 4p.m.
During daylight savings time irrigation is limited to no more than two days per week on scheduled days.Residential irrigation at odd numbered addresses is allowed on Wednesday and Saturday.Residential irrigation at even addresses is allowed Thursday and Sunday.Nonresidential irrigation is allowed on Tuesday and Friday.During Eastern Standard Time irrigation is limited to no more than one day per week on scheduled days.Residential irrigation at odd number addresses is allowed on Saturday.Residential irrigation at even numbered addresses is allowed on Sunday.Nonresidential irrigation is allowed on Tuesday.
**This does not apply if you are using a reclaimed water system. Reclaim water may be used at anytime.
Call St Johns River Management District at 386-329-4500 for further questions or visit Floridaswater.com for additional information.
06947400 (May reading in gallons) 06936300 (April reading in gallons) 11,100 gallons used
The Customer Service Division bills water usage in increments of 1,000 gallons, always rounding down to the nearest thousand (never up). Since the actual reading was 11,100 gallons, the customer would only be billed for 11,000 gallons. The remaining 100 gallon will be billed the next billing cycle. Meter readers only record the black numbers on the white wheels. They do not record the white numbers on the black wheels which represent 100s, 10s and the sweep hand for single gallons.
Your water meter can also be used as a leak detection device. It can tell you if there is a leak and how serious it is. It can also tell you how much water various appliances are using. To see if you have any leaks, turn off all the water in your home and check your water meter. If the leak detector (small red triangle or diamond) is not moving, you do not have a serious leak. To check for very slow leaks, note the position of the sweep hand and record the numbers above. Read the meter again after 15-20 minutes. If it has not moved, you have no leaks. If it has moved, it's time to search for leaks. It is the property owner's responsibility to correct leaks as soon as possible. Use your water meter to check how much water your sprinklers, toilets, showers, and washing machines use. **If you have a radio meter call customer service for further instruction. More...
Call (321) 433-8400.
Without proper protection devices, something as useful as your garden hose has the potential to poison your home's water supply. In fact, over half of the nation's cross-connections involve unprotected garden hoses.
What is a "cross-connection"?
A cross-connection is a permanent or temporary piping arrangement which can allow your drinking water to be contaminated if a backflow condition occurs.
What is "backflow"?
It's just what it sounds like: the water is flowing in the opposite direction from its normal flow. With the direction of flow reversed due to a change in pressures, backflow can allow contaminants to enter our drinking water system through cross-connections.
A potentially hazardous cross-connection occurs every time someone uses a garden hose sprayer to apply insecticides or herbicides to their lawn. Another cross-connection occurs when someone uses their garden hose to clear a stoppage in their sewer line.
Without a backflow prevention assembly between your hose and hose bibb (spigot or outside faucet), the contents of the hose and anything it is connected to can backflow into the piping system and contaminate your drinking water.
This hazardous situation can affect more than a single home. In 1977, an entire town in North Dakota had to be rationed drinking water from National Guard water trucks while the town's water distribution system was flushed and disinfected following contamination by DDT. Investigation determined that two residents spraying DDT had made direct cross-connections to their homes. A backflow condition had occurred, sucking the DDT through the home piping systems and out into the town's water distribution system.
Backflows due to cross-connections are serious plumbing problems. They can cause sickness and even death. However, they can be avoided by the use of proper backflow prevention assemblies. Each spigot at your home should have a hose-bibb vacuum breaker installed. This is a simple, inexpensive assembly which can be purchased at any plumbing or hardware store. Installation is as easy as attaching your garden hose to a spigot.
Are you unknowingly exposing your family to potentially harmful bacteria and viruses?
All too often people who use a blue dye toilet tank freshener complain about “blue water” appearing at their kitchen sink. Where did this “blue water” come from?
That’s Right – The Toilet Tank
And, did you know that you may be exposing yourself and your family to bacteria and viruses just by flushing your toilet? Experts say that each time you flush your toilet, a little bit of sewer gas seeps into your toilet tank. To prevent the seepage of sewer gas and the germs associated with it from getting back into your drinking water, it is essential that the toilet flush valve in your toilet tank be properly air-gapped from the water contained in your toilet tank. An air gap is essential to prevent a cross-connection between your drinking water and the sewer.
Air gaps eliminate cross-connections between your drinking water and the contaminated water in your toilet tank. Unfortunately, not all toilet flush valves provide this essential air gap. If a cross-connection exists, the slightest change in water pressure could allow contaminated water to backflow into your house, including your kitchen sink. To prevent this type of backflow, be sure to install a “plumbing-code approved” toilet flush valve.
The air inlet on the flush valve MUST be located above the water level maintained in the tank by the float and the overflow pipe. It is important that the refill tube be attached to the over-flow pipe and properly air gapped above. Incorrect installations create cross-connections.
For more information on cross-connection control and backflow prevention for your home or business, please contact the Water Field Operations Division- City of Cocoa Utilities Department 433-8890.
ATTENTION PROPERTY OWNERS
Effective: OCTOBER 1, 2008
The City of Cocoa Utilities Department will have a Contractor test your backflow prevention assembly each year. The cost for this will be on your monthly utility bill.
Do not hire a Plumber or Contractor to test your backflow assembly.
City of Cocoa Utilities Department351 Shearer BoulevardCocoa Florida 32922
If the particles are small black flecks they are most likely from filters that you have hooked up to your house that uses carbon filters to remove contaminants. If you do have filters and determine that this is the cause, you should change or flush your filters per your suggested manufacturer guidelines.
If the black particles smudge when you apply pressure they are normally due to the anode in your hot water heater needing to be cleaned or replaced following manufacturer recommendations. The hot water heater will then need to be drained per manufacturer suggestion, this should be done on a yearly basis to prevent build up inside your tank.
Suggested fix? If after you have found and corrected the issue, you remove and clean your aerators from your faucets, then flush the system by running cold water for 5 minutes from your taps it will likely resolve the issue of black particles. If the problem continues after flushing and you have determined that the source is not a rubber gasket/ tube, your hot water heater or a filter, please contact the Water Quality Assurance Laboratory at 321-433-8709.
Water treatment salespeople use many tactics, including the sludge test - exaggerating the amount of minerals in water and making it seem harmful. The color change test - using a chemical to change water color making the homeowner think the water is contaminated. And horror stories - showing news articles about toxic waste, etc.
Please see the links below to the EPA’s secondary non-mandatory maximum contaminant limits, the primary mandatory maximum contaminant limits and the City of Cocoa’s utility page for the link to the water quality report which shows the most recent levels of detected contaminants in our annual consumer confidence report.
Information Test & Results InterpretationBrevard County Health DepartmentPh: (321) 454-7111
If you place the particles in distilled vinegar and the white particles begin to "bubble" within a few minutes and mostly dissolves within 24 hours, it is likely calcium carbonate. If the white particles do not bubble and does not dissolve, it is likely plastic.If you discover that it is calcium carbonate, we recommend flushing the hot water heater, which should be done annually to prevent build up as a regular maintenance program. Contact a plumber or follow your manufacturer suggestions to flush. If you discover that it is plastic, call the manufacturer of your hot water heater, or read your user manual to trouble shoot this.If you have checked the dip tube, flushed the water heater, cleaned the aerators and flushed you’re water by running it for 5 minutes on cold, and the issue still persists please contact the Water Quality Assurance Laboratory at 321-433-8709.
The city uses hard water over soft water as part of its corrosion control program as soft water tends to be more corrosive and can break down the piping throughout the system. The average level of hardness for the city is roughly 115 ppm or 6.7 grains per gallon (gpg), which is classified as moderately hard to hard water. Total dissolved solids, which include hardness, does have a non-mandatory secondary maximum contaminant level of 500 mg/L (ppm) which is equivalent to 29.2 gpg. These secondary contaminant limits are set as voluntary limits for contaminants that are deemed to not be a health concern but are a concern for the aesthetics of the water itself (taste, color, odor etc).For more information on secondary contaminants and their SMCL please visit the EPA webpage below. http://water.epa.gov/drink/contaminants/secondarystandards.cfm
For more information on our levels please visit the City of Cocoa’s utility page for the link to the current water quality report.http://www.cocoafl.org/Index.aspx?NID=235
Please see the page below to EPA’s consumer concerns FAQ’shttp://safewater.supportportal.com/link/portal/23002/23015/ArticleFolder/871/Consumer-Concerns
You may also call the Water Quality Laboratory at 321-433-8709, if no one is available to answer please leave a message or report a concern at the City of Cocoa’s website http://www.cocoafl.org/requesttracker.aspx