How does the payment kiosk work?

The payment kiosk, located on the south side of the City Hall building, is a great tool for customers who may not want to wait in line to pay their bill and is available 24/7. The kiosk will provide you with a receipt for the transaction. As always, cash and check payments are free. Card payments are assessed a fee by our 3rd party payment processor. Transactions up to $300.00 are assessed a fee of $2.99. Payments over $300.00 are assessed a fee of 2.65%. The kiosk will assist you through the process and is very user friendly.

  1. Select your payment type
    1. Cash, check/money order, or card
  2. Locate your account
    1. Scan bill stub, search by service address, search by account number

Please note: If your service address contains an apartment/unit number or is marked confidential, you must scan your bill stub or enter your account number to retrieve your account information.

  1. Submit payment
  2. Confirm transaction
  3. Receive receipt
    1. Print or add e-mail address or cell phone number for electronic receipt

A Customer Service Representative will be available (during regular business hours) to assist with the kiosk functions.

Show All Answers

1. What are the hours for Customer Service?

Payment Kiosk

3. How does the payment kiosk work?
4. What if my service has been interrupted?
5. Is the drop box still available?
6. Do I need to have my bill with me to pay at the kiosk?
7. Does the payment kiosk provide receipts?
8. Does the payment kiosk provide change?
9. Does the payment kiosk accept coins?
10. Do payments post to my account immediately?

General FAQs

12. How do I start utility service?
13. If my service has been disconnected for non-payment, how do I get my water restored?
14. What if my home is used as a seasonal property?

Bills and Payments

16. How can I pay my bill? Where should I mail my payment?
17. How often will I be billed?
18. What occurs if my payment is late?
19. Why do I have two late fees on one bill?
20. What happens if I don't receive a bill?

High Consumption and Leaks

22. How can I receive a credit for a pool fill?
23. Meters and Reading the Meter
24. How does Cocoa read the meter when it is covered by dirt or under water?
25. Who owns the water meter?
26. What is the watering restriction?
27. Does Cocoa ever estimate water meter readings?
28. How do we know the meter did not speed up?
29. How can I read my water meter?

Water Line Breaks

31. What if I have a water line break?
32. What if I have a water line break after hours or on weekends?


34. Are there any Senior Citizen or Disabled Citizen discounts?
35. What is a cross connection?

Water Quality Questions

37. Why do I sometimes see black particles in my water?
38. I had my water tested for free and they are saying I have some issues with my water, is my water safe?
39. Is tap water safe to be used for kidney dialysis?
40. Can I use regular tap water in my aquarium?
41. Can you recommend a water treatment device?
42. Is bottled water safer than tap water?
43. My tap water has a brown, red, or yellow color tint, what can I do?
44. My tap water sometimes looks milky or opaque, why is that?
45. The aerators on my faucets have white particles on them and there are white particles in my water. What is this?
46. Why is there white residue sometimes on my dishes, the shower, and in the ice cubes?
47. Why is it hard to get the soap off my hands, body, hair, clothes or car? (Hardness of water?)
48. Sometimes I smell an odor coming from my tap. What could this be?
49. My water smells and tastes like chlorine or bleach, what can I do?
50. Is fluoride in my drinking water?
51. What is the red/pink tinted stuff in my shower, toilet, or pet bowl?
52. What if I did not find an answer to my question about Drinking Water?
53. What is "backflow"