How can I pay my water bill if I can't get inside City Hall?

Customer Service employees will be available to still answer phones, process drop box items, and answer e-mails during this time. There are also multiple ways to pay your utility bill online or virtually through your banking institution. 

Payments can be made in multiple ways including:

-Mailing your payment to PO Box 1270, Cocoa, FL 32923-1270 (Do not mail cash payments.)

-Arrange for online payment through your banking institution

-Place your check/money order payment in the secure drop box on the south side of Cocoa City Hall, 65 Stone St.

-Online Bill Pay with a credit card or online check, (Fees do apply through our online bill processor First Billing.) 

-Automatic Debit Agreement Form(Completed form and all needed attachments can be e-mailed to, mailed to Water Customer Service at 65 Stone St., Cocoa, FL 32922, or dropped in the secure drop box on the south side of City Hall.)

-Calling the automated phone system at (321) 433-8400 (Fees do apply.)

Show All Answers

1. What are the symptoms and complications that COVID-19 can cause?
2. How does the COVID-19 virus spread?
3. What steps can my family take to reduce our risk of getting COVID-19?
4. How can my family and I prepare for COVID-19?
5. How can I pay my water bill if I can't get inside City Hall?
6. How can I pay my water bill if I am a cash only account and cannot get inside City Hall?
7. How can I still participate in the Council Meetings without being able to be there in person?
8. Will there be any considerations for food stamp requirements?
9. Is our water safe to drink?
10. What happens if a Utility Worker at the water plant contracts the virus?
11. Does the City have a contingency fund to help get through this pandemic and continue basic City services?
12. How is Cocoa working with other agencies throughout the County and State to make sure services are maintained and information is communicated?
13. Does the City of Cocoa have it's own Emergency Manager or do you just coordinate with the County?
14. Why haven't you shut down the City?
15. What is the City of Cocoa doing to protect it's employees?
16. Should I use soap and water or a hand sanitizer to protect against COVID-19?
17. What cleaning products should I use to protect against COVID-19?
18. Are children more at risk?
19. How should parents talk to children about COVID-19?
20. Do I need to boil my water?
21. Can I get COVID-19 from wastewater or sewage?
22. Do wastewater treatment plants treat COVID-19?
23. Should wastewater workers take extra precautions to protect themselves from the COVID-19 virus?
24. Is it okay to flush disinfecting wipes?