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Posted on: May 18, 2020

City Facilities to Re-open to the Public May 19th with Social Distancing Guidelines in Place

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On Tuesday, May 19, 2020, all City of Cocoa facilities will open on a limited basis to the general public in accordance with Governor DeSantis’ Phased Plan to Re-open Florida. However, residents and customers are encouraged to continue to utilize our virtual services including online bill pay and e-mailing or calling City staff for information or for an appointment. Information on how to utilize virtual services for each department is listed below.

Access to Cocoa City Hall will be through the south entrance only where there will be handwashing and sanitization stations. There will be limited capacity permitted in the lobby area per social distancing guidelines. The City Clerk’s office and both 2nd and 3rd floors of City Hall will remain by appointment only. All other City of Cocoa facilities will have lobby access only. All other areas of facilities will remain by appointment only.

Protective measures have been put in to place to protect both the public and staff. Plexi-glass partitions have been installed as well as markers for six feet of distance in the Utility Customer Service line with a limit on capacity. Staff has been equipped with personal protective equipment as well. Increased cleaning and sanitization of City facilities will continue. City employees are being monitored for any signs of COVID related symptoms including having their temperature checked upon arrival.

We recommend that the public also take measures to protect themselves by adhering to the Centers for Disease Control social distancing guidelines. If you are experiencing any symptoms of the COVID-19 virus or have any underlying conditions that make you more vulnerable to the virus, please do not come to a City facility and continue to utilize the City’s virtual services.

Water Customer Service/Utility Bills or Questions:

  • Utility bill payments can be:

    • Mailed to PO Box 1270, Cocoa, FL 32923-1270 (Do not mail cash payments.)
    • Arrange for online payment through your banking institution.
    • Place your check/money order payment in the secure drop box on the south side of Cocoa City Hall, 65 Stone St. (Do not drop cash payments.)
    • Online Bill Pay with a credit card or online check, www.CocoaFL.org (Fees do apply through our online bill processor First Billing.)
    • Automatic Debit Agreement, www.cocoafl.org/496/Online-Forms (Completed form and all needed attachments can be e-mailed to customerservice@CocoaFL.org, mailed to Water Customer Service at 65 Stone St., Cocoa, FL 32922, or dropped in the secure drop box on the south side of City Hall.)
    • Calling the automated phone system at (321) 433-8400 (Fees do apply.)
  • Water Customer Service can always be reached by phone at (321) 433-8400 or by e-mail at customerservice@CocoaFL.org for any other utility services.
  • Terminating or requesting new service forms can be found online at www.CocoaFL.org/496/Online-Forms.

Community Services:

City Clerk’s Office (Passports, Public Records Requests, Cocoa City Council):

City Manager’s Office

Leisure Services (Rental of City facilities such as Civic Center, Porcher House and Riverfront Park):

Utilities Administration:

Public Works:

Human Resources:

Cocoa Police Department Lobby:

  • For all EMERGENCIES, please dial 911
  • For non-emergencies, please dial (321) 639-7620
  • To obtain a copy of a police report please call 321-637-6300 or email your request to cocoarecords@cocoapolice.com

Cocoa Fire Stations:

  • For all EMERGENCIES, please dial 911
  • Phone: (321) 639-7605

For the latest information and updates regarding the COVID-19 virus, please visit www.CocoaFL.org/Covid19 or follow our social media pages @CityofCocoa.

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