Charlene is a true professional and keeps the department running on all cyclinders. Her knowledge of department policies and procedures is unmatched. If she doesn’t know the answer to a question, she knows where to find it and does so quickly and efficiently. This is greatly beneficial for new employees of which there have been several in the last few months. Charlene is the kind of person who goes above and beyond every day she comes to work. She is always available to help with special projects such as proofreading and editing the CPD Annual Report. In the last quarter of 2016, Charlene went above and beyond to help pack gifts for the department’s annual Toy Drive. She stepped out of her administrative role to offer help with the Shop with a Cop event, the annual charity golf tournament and the recent Breakfast with the Chief held in early April, 2017. There is nothing she is not willing to do for this department and its employees. Charlene is a dedicated and diligent employee and for these reasons is named the Cocoa Police Department's 2017 Employee of the Year!